CP+B uses crowdSPRING to “crowdsource” design

crowdspring

Passionate debate is unfolding with design purists and business opportunists. Designers say that crowdsourcing logos devalues the product of design, that it’s spec work, and it shouldn’t be tolerated. And yet 750+ designers submitted logos to the crowdSPRING project.

Business opportunists would say that crowdSPRING is an innovative tool that helped generate incredible value for Brammo with minimal($1k) investment. Additionally, that tools like crowdSPRING are an evolution of technology, not a devaluation of design.

There are several solid comments around the debate in this Fast Company article covering the ‘controversy’; ‘Crispin Porter + Bogusky’s Crowdsourcing Experiment Backfires‘.

Overall I believe this debate invokes the question, what constitutes ‘creative’? Many people (myself included) would say that designing a logo is a creative exercise. But conversely, so is Crispin’s use of crowdsourcing – especially during this time of commodization in graphic design and measurable ROI. CP+B creatively solved a business problem for a company with minimal budget, generating 750+ logos, and a huge amount of digital press. They worked within the constraints of the problem to generate value for their client – that’s what they’re in business for. I would argue that seeing the patterns of commodization, leveraging the social web, and optimizing the budget are more creative than drawing a vector bull.

I understand this might not be true to my roots as a visual designer, but I see this more as an issue between design (little ‘d’) and Design (big ‘D’). That (we) designers need to think in terms of Designing systems vs designing visual instances. And in this time of change we need to understand that Designing systems and seeing larger patterns are just as creative (or MORE) than designing a logo.

I am always hungry

iaah1

Every once in a while a portfolio site comes along that stops you in your tracks. The entire experience, work, typography, and process are so well done it takes you a while to digest. And in this fast paced world takes a while to fully appreciate. This is one of those sites:

http://www.iamalwayshungry.com

There’s a minor learning curve with navigation; you can click and drag, use your arrow keys, or simply click next / previous to cycle through the site. The menu is always in the top left. And its best at full screen.

Three portfolio highlights for me are the Mazada6 piece (a surreal, 3d navigation conceptual Web site), the Change piece (showcasing a beautiful poster from sketches to letter press completion) and the MH card (a business card for a wood working professional that unfolds into a house).

The new SEO – Facebook realtime search

The new SEO - Facebook realtime search

The Web breeds accountability. Businesses and products are reviewed, trashed, and praised on the Web everyday. Traditional SEO (Search Engine Optimization) works by weeding out those various mentions to bring a specific destination to the front of a search. This method will continue to work for some time – people use ‘Google‘ in their everyday vocabulary. BUT social habits are changing, Facebook is the new home page. And Facebook realtime search (+ friendfeed) is taking us into a new realm of SEO. One in which accountability of business, service and products will prevail over technical optimization techniques.

I’ve seen several examples on Facebook; “Does anyone know a good plumber?”, “What’s the best pizza place in Chicago?” ,”I want to remodel my bathroom, know any good contractors?”. Within a matter of minutes responses bubble up. And not just ANY responses, but recommendations from trusted friends and relationships. Its digital word of mouth, its socially relevant search. And its MUCH more valuable than an algorithmic search result. These are results and recommendations that hinge on great service, products, and reputation.

I’m sure you have been a part of or seen this pattern too? And its getting more interesting. Plug something into Facebook search. Click ‘Posts by Friends’ in the left column to see and filter status updates, wall posts, photos, links, etc. OR select ‘Posts by Everyone’ to see responses from fan pages and public profiles. There’s even a trusty web search too (Powered By Bing). You can imagine how valuable these results will become.

Facebook realtime search is not only a game changer in the way people will begin to search. It’s a game changer in how SEO and business will be conducted. Businesses and brands will be held to even higher standards of reputation and service when results are based on social relevance, not just keyword optimization.

Personas – How does the internet see you?

jp_personas

Personas is an application and visualization by Aaron Zinman of MIT’s Social Media Group. Visit the Personas project, or plug your name into the online version to see how the internet sees your name.

There are a couple different guys named Justin Powell out there on the World Wide Web. Which supports the project premise that:

‘Personas demonstrates the computer’s uncanny insights and its inadvertent errors, such as the mischaracterizations caused by the inability to separate data from multiple owners of the same name.’

I wonder at what point the ‘computer’ will be able to determine exactly who you were looking for. With tools like facebook realtime search the ‘computer’ is probably not that far off from knowing.

ecoDrive

ecodrive

The ecoDrive application for Fiat is so well done – design and technology by AKQA. Think of it like Nike+ for your car. Take a look at the ecoDrive site and video (2:00). Check out screenshots of the application here.

Drivers take a usb stick (using blueandme) from their car and download info to their PC. The desktop app displays driving habits (acceleration, braking, shifting) and helps provide tips and instruction to save energy and emissions. The ecoville community shares collective emissions and energy savings.

Could this kind of thinking and application be things to come for Fiat-Chrysler (or Chrysler Group LLC)? I hope so.

Applications that solve bigger problems are inspiring, I’ve written about this before with Mint (economy and financial responsibility). Here we see it again with ecoDrive (environmental responsibility and financial responsibility). What other applications have been developed to create ‘greater good’ value?

fixoutlook.org : The power of user voice

uservoice

HTML email is a pain – its like time traveling to 1999 where tables and antiquated techniques were used. And Microsoft Outlook 2010 isn’t helping. In fact, they’re a major barrier to progress in the area of basic web and email standards. And the fuel for (25k+) twitter users @ fixoutlook.org – a terrific visual display of user voice if you haven’t seen it.

Campaign Monitor and Newism created the petition on twitter to display their passion for quality, generate buzz for their own products, and ultimately help shape the space they (and their customers) work in. I like Campaign Monitor and use it myself. Their template tool and interface work awesome for sends, automation, and tracking – here’s one of our latest emails for The Brand Show for an example: http://bit.ly/SWemail

Last week Campaign Monitor received a package and personal letter from Microsoft in response to fixoutlook.org. Some say this is evidence the petition worked, Campaign Monitor says it was a ‘ brilliant result’. But the truth is, the results are still up in the air. Yes, the mosaic has generated a response from Microsoft (they posted it in their hallway). Yet, a letter that states that standards are something we’re ‘considering for the future’ isn’t necessarily a commitment to change. Or admitting that there’s obviously an issue.

Overall the power of user voice is clear; even a huge corporation like Microsoft has to listen to a community like fixoutlook.org. Another testimony to how the tables are turning to more customer control and less top down corporate driven decision. Because regardless of Microsoft’s final response, not listening will damage reputation and open doors for competition to innovate and seize the consumer need.

GM REINVENTION?

GM REINVENTION

Here’s a look on the opposite side of the spectrum. Opposite from understanding consumer needs (insight) and generating solutions (ideas).

To be honest, this GM spot disappoints me. And its a sad testimony for traditional advertisers and marketers that have used emotional imagery and branding for good. Its basically smoke and mirrors and a complete waste of our money (yes, we now own 60% of GM) to produce a spot like this. Even if it is b-roll/stock footage.

GM has relied on their marketing (over selling inferior products) and finance units (cashing in on those who purchase outside their means) to stay afloat. That AND the $20B ‘bailout’. They should have focused on creating products that meet consumer need. Or like Toyota, prioritize engineering and manufacturing and let their products sell themselves… or at the very least develop products that don’t need marketing hype.

I believe we’ll see the companies willing and adaptable to change and transformation will survive and prosper. Those that don’t or think they have it all figured out (without understanding their customer’s values and aspirations), won’t.

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