Class Notes : Service Design
Periodically I’d like to share knowledge from my graduate program in Interaction Design. I’ve gained lose permission to share content from readings, lectures, books, etc. (giving credit where credit is due of course).
Below are some notes from my Designing Business Services & Consumer Experiences class (course descriptions pdf). The content was delivered via a presentation by Oliver King, founder of
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Quality, Price, Time
There are a couple ‘old sayings’ that follow the service principal Good - Cheap - Fast. You can pick any two.
I recently came to the conclusion that I have a definitive preference when it comes to the priority in which these elements should come. Specifically when helping brands or clients solve problems. That order is 1) Quality over all 2) Price in the middle,
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