Class Notes : Service Design

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Periodically I’d like to share knowledge from my graduate program in Interaction Design. I’ve gained lose permission to share content from readings, lectures, books, etc. (giving credit where credit is due of course).

Below are some notes from my Designing Business Services & Consumer Experiences class (course descriptions pdf). The content was delivered via a presentation by Oliver King, founder of read on »

Posted at 2pm on 02/08/10 | no comments | Filed Under: Design, Discovery, Interaction Design, Strategy, Transformation Design

Quality, Price, Time

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There are a couple ‘old sayings’ that follow the service principal Good - Cheap - Fast. You can pick any two.

I recently came to the conclusion that I have a definitive preference when it comes to the priority in which these elements should come. Specifically when helping brands or clients solve problems. That order is 1) Quality over all 2) Price in the middle,

read on »
Posted at 11am on 02/01/10 | 1 comment | Filed Under: Design

About

Justin Powell provides interaction design and strategy for Two West - a transformation design firm in Kansas City and Los Angeles. He is inspired when beautiful design meets technical functionality. His portfolio of work can be found at www.justinpowelldesign.com

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